Pet Circle takes security very seriously and has taken a lot of precautions to ensure we keep our customer data secure and respect the privacy of everyone who shops with us.
There are however a number of important steps you can take to make sure you protect your own information when shopping online with us or any other website.
Creating and managing your passwords
- You should never share passwords across different sites, use a different password for each of your website passwords
- You should try to make your password complicated by not using easy to guess words or phrases. Length is your best defence (go for 15-20 characters), add capital letters, numbers and special characters (like !,#,$,")
- If you have trouble organising or remembering these passwords you can use a password manager like LastPass, Apple’s iCloud Keychain, Google Chrome's password manager
- If your email and password has been leaked in a data breach elsewhere, make sure that you update passwords for your other online accounts if you have used the same one
- One really important tip (as we are pet lovers) is to NOT use your pet’s name for your password, because it might be easy to find online
Recognising Scams and Phishing
- Pet Circle will NOT send you an email or SMS asking for you to supply your credit card details via email or SMS
- Pet Circle will NOT send you an email or SMS asking for you to share your password or other personal details
- Pet Circle will NOT send you an email or SMS asking you to pay additional charges to receive orders
- You should always check that any email claiming to be from Pet Circle comes from the "@petcircle.com.au" domain
What should I do if I suspect something?
If you think there is suspicious activity on your account or you have received a communication from Pet Circle that seems unusual, please contact the Pet Circle Customer Service team.